Accessibility Statement

Accessibility Statement

ACCESSIBILITY STATEMENT OF C&R MEDICAL CARRIER

Effective Date: October 5th, 2025

Last Updated: October 5th, 2025

OUR COMMITMENT TO ACCESSIBILITY

C&R Medical Carrier LLC is committed to ensuring that our medical transportation services and digital presence are accessible to all individuals, including those with disabilities. We believe everyone deserves equal access to healthcare transportation regardless of physical, cognitive, or sensory abilities.

SERVICE ACCESSIBILITY

Physical Accessibility: Our medical transportation services are designed to accommodate patients with various accessibility needs:

  • Wheelchair-accessible vehicles with hydraulic lifts and ramps
  • Secure wheelchair tie-down systems meeting ADA and DOT standards
  • Stretcher-equipped vehicles for patients unable to sit upright
  • Bariatric transportation with appropriate weight capacity equipment
  • Assistance with mobility aids, including walkers, canes, and crutches
  • Door-to-door service with driver assistance as needed

Communication Accessibility: We provide accessible communication options:

  • Phone support at 267-309-8672 with trained staff
  • TTY/TDD services available upon request for hearing-impaired clients
  • Multilingual support for non-English speakers
  • Clear, simple communication from drivers and staff
  • Written confirmation of scheduled services
  • Alternative format documents available upon request

Reasonable Accommodations: We make reasonable accommodations for clients with disabilities including:

  • Extra time for boarding and exiting vehicles
  • Assistance with oxygen equipment and medical devices
  • Service animal accommodation in all vehicles
  • Modified pickup procedures for specific accessibility needs
  • Communication assistance for cognitive or developmental disabilities

WEBSITE ACCESSIBILITY

C&R Medical Carrier is committed to making our website accessible to people with disabilities in accordance with Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards.

Accessibility Features:

  • Compatible with screen readers and assistive technologies
  • Keyboard navigation throughout the website
  • Clear heading structure for easy navigation
  • Alternative text for images
  • Sufficient color contrast for readability
  • Resizable text without loss of functionality
  • Forms with clear labels and error messages

Ongoing Efforts: We regularly review and update our website to improve accessibility. We conduct periodic accessibility audits and implement recommended improvements.

ADA COMPLIANCE

C&R Medical Carrier complies with the Americans with Disabilities Act (ADA) and does not discriminate on the basis of disability in the provision of services. All clients, regardless of disability status, receive equal access to our medical transportation services.

Non-Discrimination Policy: We do not discriminate based on:

  • Physical disability
  • Cognitive or developmental disability
  • Sensory impairment (vision, hearing)
  • Mental health conditions
  • Chronic medical conditions
  • Use of service animals or assistive devices

REQUESTING ACCOMMODATIONS

If you require specific accommodations for our services, please inform us when scheduling transportation. We will work with you to ensure appropriate accommodations are provided.

To Request Accommodations:

  • Call: 267-309-8672
  • Email: [Accessibility contact email]
  • Specify accommodation needs when booking online

We request reasonable advance notice when possible to ensure proper vehicle and staffing assignments.

FEEDBACK AND ASSISTANCE

We welcome feedback about the accessibility of our services and website. If you encounter accessibility barriers or have suggestions for improvement, please contact us:

Phone: 267-309-8672
Email: hello@crmedicalcarrier.com

We will respond to accessibility inquiries within 3 business days and work to resolve issues promptly.

THIRD-PARTY CONTENT

Some content on our website may link to third-party websites or services not controlled by C&R Medical Carrier. We are not responsible for the accessibility of third-party content, but we strive to link only to accessible resources when possible.

CONTINUOUS IMPROVEMENT

Accessibility is an ongoing effort. We are committed to:

  • Regular staff training on disability awareness and assistance techniques
  • Periodic website accessibility audits
  • Vehicle fleet updates to meet evolving accessibility standards
  • Incorporating user feedback to improve accessibility
  • Staying informed about accessibility best practices and regulations